Shipping, Returns & Refunds
a. Shipping – We ship via UPS, FEDEX or USPS, depending upon the product or service. Please refer to your product description for shipping method and processing times. A tracking number will be added to your account dashboard in the order section upon shipment. In most cases, products ship in 3-7 days via ground services or first class mail. Please refer to the product description for details.
b. Returns or Exchanges – All items sold online may not be eligible for returns or refunds, unless the item arrives damaged. To request a return or refund, please call the main store in Venice, Florida prior to returning the items, so that we may issue you a Return Authorization Number. Venice Olive Oil, Co. does not take title to returned items until the item arrives at our office. At our discretion, a refund may be issued without requiring a return. In this situation, Venice Olive Oil, Co. does not take title to the refunded item.